Returns Policy

Returns Policy (Excluding A+J Sectional Buildings)

Faulty and Damaged Products

In the unlikely event that a product is faulty or damaged, we will exchange the product or provide you with a full refund. Notification of any defect must be made immediately. We reserve the right to inspect all returned products prior to agreeing to any part-refund or full refund. We require the return of the products within 14 days of the refund request being made.

To arrange for the product to be collected, send an email to sales@shedsdirect2u.co.uk with your order number and details of the product to be returned. We will either deliver a replacement or process the refund. All refunds will be made to the account used to purchase the product.

Returns

In the event that you change your mind and wish to cancel an order, provided the goods have not already been despatched, we will cancel your order and issue a full refund.

If the goods have been despatched we will provide you with a refund, excluding any delivery charges, provided we are advised of the proposed return within 14 days of the product being delivered to you. We reserve the right to inspect all returned products prior to agreeing to any refund. Send an email to sales@shedsdirect2u.co.uk with your order number and details of the products you wish to return and we will arrange for the collection by our nominated carrier. There will be a minimum charge, payable by you, of £50.00 + VAT for this service, which may increase dependent on your location. Your refund will be processed within 14 days of the goods being returned.

All refunds will be made to the account used to purchase the product.

Special Offers and Promotions – products purchased as part of a special offer, promotion or bulk discount may be returned but ShedsDirect2u reserves the right to deduct any promotional discounts applied on other products you purchased if such discounts were dependent upon the purchase of product returned to us.

Under the United Kingdom's Consumer Contracts Regulations you can return any product to us, provided it is in an unused, unopened and in an 'as new' condition within 14 days from the day after you receive the goods. This does not affect your statutory rights.

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